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Terms and Conditions

Welcome to Abyss Scuba Diving! We’re excited to have you as part of our community. Below, you’ll find all the policies and procedures you need to know. By engaging with our services, you agree to the following terms and conditions.

Returns & Refund Policy

Dive Course Bookings, Cancellations and Transfers

Customer Cancellations

  • Cancellation at least 7 days before the course: You may cancel and receive a refund, less the disclosed cost of any eLearning, access codes or training materials already supplied.
  • Cancellation less than 7 days before the course: No refund is available. Once your booking is within 7 days of the scheduled start time, your only option is to request a transfer to another course date under the transfer policy below.
  • Bookings made within 7 days: A booking made less than 7 days before the scheduled start time is immediately subject to the no-refund period. The booking may only be transferred under the transfer policy below.
  • Non-attendance: Failure to attend does not create an entitlement to a refund or an automatic transfer.

eLearning and Training Materials

  • The price allocated to eLearning licences, access codes and other training materials will be disclosed during booking or in your booking confirmation.
  • Once eLearning or training materials have been issued, activated or otherwise supplied, their disclosed cost is non-refundable where Abyss cannot reasonably cancel, recover, transfer or reuse them.

Transfer or Change of Course Date

  • 7 days or more before the course starts: No transfer fee.
  • More than 24 hours but less than 7 days before the course starts: A $100 transfer fee applies.
  • 24 hours or less before the course starts: A $200 transfer fee applies.
  • Transfers are subject to course availability.
  • Transfer fees are payable before the replacement course date is confirmed.

Dive Medical Requirements

  • You must complete the required medical screening honestly and obtain medical clearance where required.
  • Required medical clearance must be provided by the deadline stated in your course information. You cannot participate without the required clearance.
  • If illness, injury or a medical-clearance issue prevents you from attending, notify Abyss as soon as possible. The cancellation and transfer terms above still apply.
  • A medical certificate does not automatically provide an entitlement to a refund or a free transfer.

After the Course Has Commenced

  • No change-of-mind refund is available after you have attended any instructor-led course session.
  • If Abyss agrees to reschedule an incomplete course after commencement, a $100 rescheduling fee applies, or $125 where the booking was expressly sold as a budget course.

Australian Consumer Law

These provisions apply to customer-requested cancellations and changes. They do not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law, including where Abyss cancels the course or fails to provide services in accordance with a consumer guarantee.

Dive Gear and Products

  • Satisfaction Guarantee: Unsatisfied with your purchase? Exchange it within 30 days.
  • Full Refund: Return unused gear in its original condition within 30 days for a full refund.
  • Lifetime Customer Commitment: We’re here to help you with any product issues.

Dive Travel and Trip Bookings

1. Local Dives

  • Certification: All participants must be at least Open Water Certified. Proof of certification is required on arrival. Divers with fewer than 20 logged dives must have dived within the last 12 months.
  • Medical Fitness: Participants must be fit to dive and sign a Liability Waiver. If a medical condition prevents participation (temporary or permanent), the cancellation terms below apply.
  • Timeliness: Please arrive on time. Refunds or credits will not be issued for late arrivals, including those caused by traffic or parking difficulties.
  • Gear Rental:
    • Rental gear must be booked in advance and collected before the dive briefing.
    • Divers are responsible for correct fitting, safe use, and care of all gear. Lost or damaged items will be charged at repair or replacement cost.
    • Early return or unused gear is non-refundable.
    • Cancellation of gear rental:
      • More than 48 hours before pickup: refund less 20% of the hire fee (minimum $10).
      • 48–24 hours before pickup: 50% of the hire fee retained.
      • Less than 24 hours before pickup or no-show: 100% of the hire fee retained.
  • Cancellations and Transfers:
    • More than 3 days before the dive: refund issued, less $25 administration fee.
    • Within 3 days of the dive: no refund.
    • Failure to attend: no refund; rebooking at full cost.
    • One free date transfer is permitted with more than 3 days’ notice. Subsequent changes, or transfers within 3 days, incur a $100 rebooking fee.
    • Dives may be transferred to another person at any time for a $100 rebooking fee.
    • If you fail to complete both dives during the scheduled time, the remaining dive(s) are forfeited.
  • Weather and Safety: If Abyss Scuba Diving cancels due to unsafe conditions (e.g. weather), you may transfer to another date within 12 months. Any difference in price at the time of rebooking will apply.

2. Weekend Trips

  • Cancellations:
    • A $25 cancellation fee applies for cancellations made up to 7 days before departure.
    • Cancellations within 7 days of departure are non-refundable.
  • Gear Rental:
    • Limited gear rental may be available and must be booked in advance.
    • Participants are responsible for the care and correct use of equipment. Lost or damaged gear will incur repair or replacement costs.
    • Early return or unused gear is non-refundable.
    • Cancellation of gear rental:
      • More than 48 hours before dispatch: refund less 20% of the hire fee (minimum $10).
      • 48–24 hours before dispatch: 50% of the hire fee retained.
      • Less than 24 hours before dispatch or no-show: 100% of the hire fee retained.

3. Overseas Trips

  • Deposits: A non-refundable deposit of 20% is required at the time of booking.
  • Cancellations: Cancellations made within 90 days of departure are non-refundable.
  • Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to cover unexpected cancellations, medical issues, lost baggage, or trip interruptions.

Price-Match Policy

We offer a Best Price Guarantee on all gear purchases to ensure great value.

  • Eligible Products: Applies to identical products available in Australian retail stores.
  • Proof Required: You must provide proof of the current advertised price.
  • Exclusions: Clearance or non-stocked items do not qualify.
  • Payment Terms: Only valid for purchases made by cash or credit card. Additional fees apply for third-party financial services like ZipMoney.
  • No Retroactive Matches: Price matches must be requested before purchase.

Delivery and Shipping

We deliver across Australia and New Zealand using reliable couriers and Australia Post Express.

  • Delivery Timeline: Orders typically arrive within 3–8 working days.
  • Signature Requirement: All deliveries require a signature upon receipt.
  • Global Shipping: Training materials can be shipped internationally, with freight charges applied.

Medical Statement Requirement

All participants signing up for any Abyss Scuba Diving course must read and confirm they have read our Medical Statement. This is mandatory before attending any course. Your confirmation ensures you have reviewed and understood the conditions outlined in the medical form.

Privacy & Data Protection Policy

Your privacy matters to us. Abyss Scuba Diving is committed to protecting your personal information and complies with applicable privacy and data protection laws, including the Australian Privacy Act and relevant GDPR principles where applicable.

How We Handle Your Data

  • Lawful & Fair Use: Personal data is collected and processed only for legitimate business purposes, such as managing bookings, training, trips, communications, and customer support.
  • Data Security: We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Access to personal data is restricted to authorised staff and trusted service providers only.
  • Purpose Limitation: Your information is used only in ways that are relevant to your relationship with Abyss Scuba Diving.

Data Retention

We retain personal data only for as long as necessary to provide our services, meet operational needs, or comply with legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.

SMS Communications

If you provide a mobile phone number and consent to receive SMS communications, Abyss Scuba Diving may use text messages to contact you regarding:

  • Bookings, reminders, and important service updates
  • Dive trips, courses, events, and availability notifications
  • Relevant offers or promotions related to diving activities

We do not sell, rent, or share mobile numbers with third parties for marketing purposes. SMS messages are delivered via trusted messaging providers who are required to comply with applicable data protection laws.

You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly. Once you opt out, you will no longer receive SMS messages unless you choose to re-subscribe.

Data Breaches

In the unlikely event of a data breach, Abyss Scuba Diving will act promptly to contain and assess the issue and will notify affected individuals and relevant authorities where required by law.

Contact Us

If you have any questions about this Privacy & Data Protection Policy or how your personal information is handled, please contact us:

Email: dive@abyss.com.au
Phone: (02) 9583 9662

Thank you for choosing Abyss Scuba Diving. We are dedicated to providing safe, enjoyable, and unforgettable diving experiences.

Dive safely, and we’ll see you underwater.

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